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Frequently Asked Questions
We collected a list of questions we hear the most for your easy access!
We collected a list of questions we hear the most for your easy access!
“The biggest benefit of AirFinder by far has been the peace of mind that comes in knowing where a customer’s equipment is. It works when you need it to work, and that’s worth everything in this business.”
Preston Wilkey, Supplier Quality Engineer, Thermo Fisher Scientific
We’ve helped companies solve several use cases. You can still reach out to us if you don’t see your use case. We’re constantly working to improve our technology to meet more use case needs.
We have customers across different industries and sizes. We’ve helped manufacturing, logistics, healthcare, utilities, and more!
We have hundreds across different verticals.
We do! Visit our partner's page to learn more about them!
We do! Ask our sales team to see an ROI model that aligns with your industry and use case. You can also download a free infographic to learn more about the ROI you can receive from asset tracking.
Our solution is not a passive RFID solution; it’s an active RFID solution. Read about why active RFID is better for asset tracking in businesses than passive RFID here!
We have data sheets for each product that cover their features and capabilities.
AirFinder OnSite
Battery Powered Location Beacon
AirFinder Everywhere
Yes, our tags can monitor the environment surrounding the tag. For example, they can sense temperature, acceleration, and more.
Location beacons, Access Points, Gateways, and of course, tags are required for AirFinder OnSite.
Tags are required for Everywhere, and location beacons are optional.
AC or DC powers our location beacons, access points, and gateways.
We use off-the-shelf tags with our firmware. The only exception is our associate alert tags, custom-built through our partnership with AT&T.
We like to start with a small pilot at your facility. We want to ensure you can evaluate and understand the system properly before investing entirely.
It depends. We provide installation training so you can do it yourself, but we typically do the installation for you. The exception is AirFinder Everywhere; since the only hardware is tags, you attach the tags yourself to the assets you are tracking.
Depending on certain factors like the size of the facility, installation can take anywhere from one day to four weeks.
1-2 months depending on demand. Currently, demand is high, so it may take closer to 3-4 months.
Most of the time. We do a site survey because it allows the solution architects and installers to fine-tune the wireless connectivity based on unforeseen or unknown interference, density, and obstructions.
The price of our solution depends on multiple variables. Therefore, before providing you with a quote, we need information about your use case, how much equipment you need, and other information. Connect with our sales team so they can put together a specialized quote for you!
Yes, we do this with varying levels of assistance depending on the customer and use case.
We will help you through every step of the installation process, and it doesn’t end there. While you are our customer, anytime you need support, we will help you. We can send an engineer to your site or maybe just answer a simple question; whatever the issue is, we’ll help you solve it to ensure your success with our system.
We offer standard and custom reports. The standard report provides basic location tracking, device information, and zone movement. The custom report can help you analyze the data we’ve gathered. There is no extra charge to use our reporting software.
Thanks to our UI, users can integrate our AirFinder UI into any existing platform. The API connects two systems to easily transfer information between them, allowing for easy data storage and access to reporting information.
No, our location technology is based on proprietary firmware.
Yes, we do! Visit this page to learn more!
When you purchase our system, you’ll receive a manual with instructions on changing the batteries. If that’s not enough, you can always reach out to ask, and we’ll help you. You can also watch one of our engineers walk through changing the battery on one of our tags here.
Some of our tag’s batteries can be replaced, and others cannot.
Our solution is scalable at an enterprise level.
We are working on releasing our solution globally in tiers. Our focus currently is on the U.S. and Canada. We plan to provide our solution in Mexico and the EU. Global expansion has been made possible because of our partnership with Wirepas.
When using our AirFinder Everywhere product, you have multiple network options to choose from, including GPS and cellular. You can choose the preferred network order. The tag will use a different network to locate itself in an area of poor coverage.
We are working towards the ISO 27001 Certification. This certification demonstrates an organization's investment in people, processes, and technology to protect your data. We expect to receive this certification by the end of the year.
Typically engineers, but we can grant access to anyone who needs it.
Learn more about available asset tracking technologies along with the pros and cons of each option.
